Privacy Policy

This Privacy Policy explains how Marcos Pizza & Grill ("Marcos," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at marcospizzagrill.rest, place orders, interact with our services, or otherwise engage with our business. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue your use of our website and services immediately.

1. Who We Are

Marcos Pizza & Grill is a food service business operating in the United States. We provide dine-in, takeout, and online ordering services for pizza, grilled foods, and related menu items. For all privacy-related matters, you may contact us using the following information:

If you have questions, requests, or concerns regarding your personal data, please contact us using the email address provided above. We will endeavor to respond to all privacy-related inquiries within a reasonable timeframe.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at marcospizzagrill.rest
• Customers who place orders online, by phone, or in person
• Individuals who register for an account on our website
• Subscribers to our email newsletters, promotional offers, or loyalty programs
• Anyone who contacts us through our website, email, or other communication channels
• Users who interact with us on social media platforms

This policy does not apply to third-party websites, applications, or services that may be linked to or from our website. We encourage you to review the privacy policies of any third-party platforms you visit.

3. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect include the following:

3.1 Information You Provide Directly

When you interact with us directly — whether by creating an account, placing an order, contacting customer support, or signing up for promotional communications — you may provide us with:

• Identity Information: Your full name, username, or similar identifiers
• Contact Information: Email address, telephone number, billing address, and delivery address
• Payment Information: Credit or debit card details, billing information (note: full payment card numbers are processed by secure third-party payment processors; we do not store full card numbers)
• Order Information: Details about the food items you order, special instructions, dietary preferences, and order history
• Account Credentials: Username and encrypted password when you register for an account
• Communications: Any messages, feedback, reviews, complaints, or other content you send to us
• Survey and Feedback Data: Responses to surveys, polls, or questionnaires we may send you

3.2 Information We Collect Automatically

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers
• Log Data: IP address, date and time of access, pages viewed, referring URLs, and time spent on pages
• Usage Data: Clickstream data, search queries on our website, links clicked, and features used
• Location Data: General geographic location derived from your IP address; precise geolocation only if you grant explicit permission
• Cookie Data: Information stored via cookies and similar tracking technologies (see Section 9 for more detail)

3.3 Information From Third Parties

We may also receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation details from our payment processing partners
• Delivery Partners: Order fulfillment and delivery status information from third-party delivery services
• Analytics Providers: Aggregated website analytics from services such as Google Analytics
• Social Media Platforms: If you connect your social media account or interact with us on social platforms, we may receive publicly available profile information
• Marketing Partners: General audience data to help us reach relevant customers

4. How We Use Your Information

We use the personal information we collect for a range of legitimate business purposes. Specifically, we use your information to:

4.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including online and phone orders
• Manage your customer account and maintain your order history
• Communicate with you about your orders, including confirmation, preparation, and delivery status
• Process payments and issue refunds or credits where applicable
• Coordinate with third-party delivery services to ensure accurate delivery to your address

4.2 Customer Support and Communications

• Respond to your inquiries, complaints, or requests for assistance
• Send you important service-related notices (e.g., changes to our menu, hours of operation, or policies)
• Notify you about updates to your account or our terms and policies

4.3 Marketing and Promotions

• Send you promotional emails, special offers, discounts, and news about Marcos Pizza & Grill, where you have consented or where permitted by law
• Administer loyalty programs, contests, sweepstakes, or special promotions
• Personalize marketing communications based on your preferences and order history
• Display targeted advertisements on our website and on third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any of our emails or by contacting us at [email protected].

4.4 Analytics and Service Improvement

• Analyze website traffic, user behavior, and engagement to improve our website and services
• Monitor the performance and functionality of our website
• Conduct research and analysis to better understand customer preferences and trends
• Develop new menu items, services, and features based on customer feedback and data

4.5 Legal Compliance and Security

• Comply with applicable federal and state laws, regulations, and legal processes
• Prevent fraud, unauthorized access, and other illegal activities
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of our business, customers, and employees

5. Legal Basis for Processing

As a business operating in the United States, we process your personal information in accordance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission (FTC) Act governing unfair or deceptive practices in commerce. Our processing of your personal data is based on the following grounds:

• Performance of a Contract: Processing is necessary to fulfill your orders and deliver the services you have requested from us
• Legitimate Business Interests: Processing is necessary for our legitimate interests in operating, improving, and growing our food service business, provided those interests are not overridden by your rights
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations
• Consent: Where required by law, we will obtain your explicit consent before processing your personal information for specific purposes such as direct marketing

6. Sharing Your Information With Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

6.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only as necessary to perform their functions and are contractually obligated not to disclose or use it for any other purpose. These include:

• Payment Processors: Companies that securely process credit and debit card transactions on our behalf
• Delivery Services: Third-party delivery partners who fulfill delivery orders on our behalf
• Email and Marketing Platforms: Services that help us send and manage email campaigns and promotions
• Analytics Providers: Companies such as Google Analytics that help us understand website usage and performance
• Cloud Hosting and IT Services: Providers that host our website, database, and business systems
• Customer Support Tools: Software platforms used to manage customer communications and support tickets

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing, fraud, or security issues
• Protect the personal safety of our customers, employees, or the public

6.3 Business Transfers

If Marcos Pizza & Grill is involved in a merger, acquisition, asset sale, or other business restructuring, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

6.4 Aggregated and Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for marketing, research, analytics, or other purposes. Such aggregated data is not subject to this Privacy Policy.

7. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website
• Secure Payment Processing: Payment card data is processed through PCI DSS-compliant payment processors; we do not store full credit card numbers on our servers
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions, and they are bound by confidentiality obligations
• Password Security: User account passwords are stored in encrypted form using industry-standard hashing algorithms
• Regular Security Reviews: We regularly assess our systems and practices to identify and address potential vulnerabilities
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy

8. Your Privacy Rights

Depending on your state of residence and applicable laws, you may have specific rights with respect to your personal information. We respect and honor these rights as described below:

8.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it was used, and the categories of third parties with whom it was shared
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, to the extent we engage in "sharing" of personal information for cross-context behavioral advertising, you have the right to opt out
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary for providing our services
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive a different quality of service or be charged different prices as a result of exercising your privacy rights

To exercise your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will respond to verified requests within 45 days, or notify you if we need additional time (up to a total of 90 days).

8.2 General Privacy Rights (All Users)

Regardless of your location, we strive to offer the following rights to all users where feasible:

• Right to Access: You may request access to the personal information we hold about you
• Right to Correction: You may request that we correct inaccurate or incomplete personal information
• Right to Deletion: You may request that we delete your personal information, subject to legal requirements
• Right to Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, machine-readable format
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal

8.3 How to Submit a Privacy Request

To exercise any of the rights described above, please contact us by:

• Email: [email protected]

Please include your full name, email address associated with your account (if applicable), and a clear description of the right you wish to exercise. We may need to verify your identity before processing your request to protect the security of your personal information.

9. Cookie Policy Summary

Our website at marcospizzagrill.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant content and advertisements. A cookie is a small text file stored on your device when you visit a website.

9.1 Types of Cookies We Use

9.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most web browsers allow you to refuse new cookies, delete existing cookies, or set preferences for specific websites. Please note that disabling certain cookies may affect the functionality and features of our website. To learn more about how to manage cookies, visit www.allaboutcookies.org.

For more detailed information about the cookies we use, please refer to our full Cookie Policy available on our website.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention guidelines are as follows:

When personal information is no longer needed, we take reasonable steps to securely delete, destroy, or anonymize it so that it can no longer be associated with you.

11. Children's Privacy

We do not knowingly solicit or collect personal information from children under 18 years of age. Our website is not designed or directed at children, and we do not knowingly allow children to create accounts, place orders, or otherwise use our online services without parental supervision.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected] and we will take appropriate action to remove the information.

12. International Data Transfers

Marcos Pizza & Grill is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. If you are accessing our website or services from outside the United States, please be aware that your information will be transferred to and processed in the United States, where privacy laws may differ from those in your home country.

By using our website and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy. We take steps to ensure that appropriate protections are in place for any international data transfers, in compliance with applicable privacy laws.

To the extent that our service providers or partners are located in countries outside of the United States, we ensure that such transfers are made in compliance with applicable data protection requirements, including through the use of appropriate contractual safeguards.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not owned or controlled by Marcos Pizza & Grill. These include, but are not limited to, social media sharing buttons, embedded maps, and links to delivery partner platforms. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

We strongly encourage you to review the privacy policies of any third-party websites or services you visit. Our Privacy Policy applies only to our own website and services at marcospizzagrill.rest.

14. California-Specific Disclosures

For residents of California, the following additional disclosures apply in accordance with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

14.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, phone number, IP address)
• Commercial information (purchase history, order details)
• Internet or other electronic network activity information (browsing history on our website, interaction with our online services)
• Geolocation data (general location based on IP address)
• Inferences drawn from the above data to create a profile of your preferences

14.2 Purposes for Collection

We collect the above categories of personal information for the business purposes described in Section 4 of this Privacy Policy, including service provision, order fulfillment, customer support, analytics, marketing, and legal compliance.

14.3 Shine the Light Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request and obtain from us once per year, free of charge, information about the personal information we have shared with third parties for their direct marketing purposes. If you are a California resident and wish to make such a request, please contact us at [email protected].

15. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that a user does not want their online activity tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not currently respond to DNT signals from browsers. However, you can manage your cookie preferences and opt out of certain tracking as described in Section 9 of this Privacy Policy.

16. How to File a Complaint

If you have concerns about how we handle your personal information and you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

16.1 Contact Us First

We encourage you to contact us directly in the first instance so that we can address your concerns:

• Email: [email protected]

16.2 Federal Trade Commission (FTC)

For concerns related to unfair or deceptive practices in connection with your personal information, you may contact the Federal Trade Commission (FTC):

• Website: www.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mailing Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

16.3 California Attorney General (For California Residents)

California residents may also submit complaints to the California Attorney General's Office or the California Privacy Protection Agency (CPPA):

• California Attorney General: oag.ca.gov/privacy
• California Privacy Protection Agency: cppa.ca.gov

16.4 State Attorney General Offices

Residents of other states may contact their respective state Attorney General's office for guidance on privacy-related complaints. Many states have enacted their own privacy laws and consumer protection frameworks that may provide additional rights and remedies.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or regulatory requirements. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website notifying users of significant changes
• Where required by law or where we deem it appropriate, send you an email notification of material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acknowledgment of the updated policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to resolving your concerns in a timely and transparent manner.

We will make every effort to respond to privacy-related inquiries within 30 business days of receipt. For requests made under California law (CCPA/CPRA), we will respond within 45 days or notify you of an extension as required by law.